Key Policy
The Pets Pal does not hold any clients keys on file. When a job is scheduled, a key can be left for a pet sitter or a alternate entry to the home will be setup. If a sitter needs to come to pick up or drop off any keys a 10.00 fee will be assessed.

Guidelines and Policies
1. All Pet Sitters are Independent contractors not employees of The Pets Pal.

2. Visit times: The Pets Pal will visit at the requested times as closely as possible. However, if we are caring for multiple pets, the times may be shifted a little to accommodate our clients. We will do our very best to arrive at the appointed times.

3. Inclement Weather: In the event of inclement weather, The Pets Pal has requested on your contract the name and phone number of a person living nearby. If The Pets Pal is physically unable to reach your home due to impassable roads, please provide us with this information so that we can contact this person to request assistance. Your pets' health and well-being is our utmost concern and we will contact you as soon as possible to keep you informed of these events.

4.Additional Pet Care Assistance And Other Scheduled Services: We all want our pets to have all the love and attention they deserve, but please be advised that if there are other persons entering and leaving your home, The Pets Pal can not be held liable for any damages or problems that may arise as a result. Please inform us at the time of the consultation of anyone who may have access to your home while you are away. This includes cleaning services, repairpersons, friends, family and neighbors. The
Pets Pal does not accept liability for other persons who will be in your home during pet care and health services.

5. Vaccinations/Immunizations: The Pets Pal requires that all pets have the necessary vaccinations and immunizations before service begins. We may ask to see expiration dates for rabies vaccinations.

6. Unforeseen purchases: The Pets Pal will purchase pet food, litter, cleaning supplies or other necessary items that contribute to the health and well being of your pet while you are absent. We will retain a receipt and the pet owner is responsible for reimbursement of these items. In addition a _$25__
trip fee will be charged to the pet owner.

7. Pet waste: The Pets Pal will properly dispose of all pet waste. We do request that you provide plastic bags for this purpose and indicate where you would like these waste bags disposed.

8. Leashes: All dogs will be required to be on leash during outdoor walks.

9. Animal Behavior: Animals behavior can be unpredictable. The Pets Pal does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the client's animals. Further, if an The Pets Pal (Independent Contractor) provider is harmed or injured by the client's animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either The Pets Pal, Independent Contractor Pet Care provider or by the animals

10. Fences: Fenced in yards are wonderful playgrounds for our dogs and allow them additional space to exercise and play. However, no fence system is totally secure. The Pets Pal does not accept responsibility or liability for any client's animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the clients animals in a fenced in area. This includes electronic,wood, metal or any other type of fence.

11. Other dogs: We will not permit your dogs to interact with strange dogs. If stray dogs that are off leash approach, we will do our best to keep interaction at a minimum and move away from them.

12. House Cleanliness: The Pets Pal will clean up after your pets to the best of our ability. Please inform us of the designated area for the appropriate cleaning supplies. If there are accidents above and beyond the normal amount anticipated, The Pets Pal will charge a reasonable fee for clean up time.

13. Privacy Policy: All of your information will be kept private and confidential. The Pets Pal highly respects our clients' entrusting us with the care of their home and their loving pets. We do recommend that you inform a trusted neighbor that while you are away, The Pets Pal will be caring for your pets and your home.

14. Household Emergencies: Please leave the name and number of a trusted maintenance company or a person you can rely on to attend to any household emergencies that may arise during your absence. This includes but is not limited to; leaking pipes, malfunctioning water heaters and heating and air
units.

15. Thermostats: Please leave your thermostat settings within a normal comfortable range (68-78°F). If the house temperature is outside of this range, The Pets Pal will adjust the thermostat. This is to ensure the health and comfort of your pets and The Pets Pal during our time of service.

16. Early Returns/Last minute Changes: It is not unusual for trip plans to change at the last minute. However, please understand that The Pets Pal carefully schedules our time to service you and our other clients. Therefore, there are no refunds or credits for early returns or last minute changes to pet care. Once pet care begins, payment is due for the original dates scheduled.

17. Cancellations: The Pets Pal requires a full four-day notice prior to the date of the first visit. Failure to provide notice in less than four days will result in a 2 day deposit cancellation fee payable by the pet owner.

18. Holiday Cancellations: With the exception of severe weather, life threatening emergencies or a death in the family, Any cancellations prior to a major holiday; ie: Christmas, New Years, Easter, Memorial
Day, July 4th, Labor Day and Thanksgiving with less than a 10 day notice will result in 50% of the total invoice for scheduled pet care to be paid. We request your understanding that Holiday travel is a peak service time for pet care.

19. Cancellations for Mid-Day Service: A 48-hour notice is required prior to the next scheduled visit. Otherwise payment is due for the time originally agreed upon.

20. Termination of Mid-Day Service: Please provide The Pets Pal with a full _7_- day notice in the event mid-day service is no longer needed. If a 7 day notice is not provided, payment is due for the service originally agreed upon.

21. Payment: The Pets Pal accepts cash, credit cards or checks. Payment is due at the time of or prior to the first visit. Please make all checks payable to The Pets Pal.

22. Returned Check Charges: There is a $25 fee for all returned checks.

23. Payments not received by time of departure will be assessed a late fee of 25.00. For each month that a payment is not collected a 25.00 fee will be added to the invoice.

I, ________________________________ have read, understand and agree to the policies and guidelines of The Pets Pal. I further understand that a copy of this form will be kept on file for documentary purposes. All policies and guidelines are subject to change at the discretion of The Pets Pal.


Vet Release
During my various absences, The Pets Pal will be caring for my animal(s). They have my permission to transport them to and from your office or, in the case of large animals, request "on site" treatment from your office as is deemed necessary. I authorize you to treat my animal(s) and I will be fully responsible for all fees and charges and will pay for all charges incured on my behalf upon my return. I further authorize you to give out any information about my animal(s) to the owner of The Pets Pal.

The Pets Pal
Urgent Veterinary Treatment Authorization
This form will be retained on file and will be used to authorize urgent veterinary treatment in the event that your pet(s) require such treatment during your absence and we are unable to contact you at the time. Should you change vets please notifyThe Pets Pal before service dates.
Client Name:_______________________________________________________________________
Address:___________________________________________________________________________
City: ____________________________ ZIP:________________
Home Telephone: _____________________ Work Telephone: ___________________ Mobile/Pager: _____________________
To whom it may concern: I have contracted for services from The Pets Pal during my absence and I authorize The Pets Pal to act on my behalf to request veterinary treatment and services when they deem it necessary. I accept full responsibility for charges incurred in the treatment of my pet(s):
Special Instructions: _______________________________________________________________________________
The Pets Pal reserves the right to utilize the services of any available veterinary clinic.
I authorize you to treat my animal(s) and I will be fully responsible for all fees and charges and will pay for all charges that are incurred on my behalf, immediately upon my return.
____________________________________ _____________________ ______________________________________
Client Date